Customer First Assistant

Salary £16,300
(Rising to Customer First Advisor rate following a successful 12 months training programme)
Full Time post 37 hours per week Monday to Friday
30 days holiday

‘Putting the Customer First®’ is the National Standard for Customer Service. It focuses you on building outstanding customer service cultures and delivery methods. There are three key parts for you to work through, each encompassing a series of specific quality Statements which include; Building Successful Long Term Customer Relationships, Maximising Marketing & Market Awareness and Developing your People.

This training position has an extensive support and training programme in place. The training role will allow the individual to progress towards delivering a simple, efficient and excellent customer experience that aims for resolution of the customers query on the first call. It is essential that you have experience of dealing with customers via phone in a similar demanding and fast paced environment. You must also be able to to demonstrate a resilient and enthusiastic attitude together with excellent communication skills via telephone, face-to-face and writing.

View full job details and apply…

Gas Engineer

Salary is £28,595 per annum
37 hours per week, Monday to Friday to include Saturday working on a rota basis

Additional Out of Hours duties £545 per month, this includes covering one evening per week and one in five weekends

32 days annual leave plus bank holidays

You’ll need to demonstrate a willingness to be adaptable and proactive across a range of tasks. You’ll work in a small team, providing an essential service within bdht, and we would expect you to be highly motivated and have good communication skills. Technology is an increasingly important part of our business, so we need you to be comfortable with, or be able to learn, our mobile software.A City and Guilds Gas Service Engineer qualification or equivalent with current ACS certificates and a current full driving license are essential.

View full job details and apply…