(Rising to Customer First Advisor rate following a successful 12 months training programme)
Full Time post 37 hours per week Monday to Friday
30 days holiday
‘Putting the Customer First®’ is the National Standard for Customer Service. It focuses you on building outstanding customer service cultures and delivery methods. There are three key parts for you to work through, each encompassing a series of specific quality Statements which include; Building Successful Long Term Customer Relationships, Maximising Marketing & Market Awareness and Developing your People.
This training position has an extensive support and training programme in place. The training role will allow the individual to progress towards delivering a simple, efficient and excellent customer experience that aims for resolution of the customers query on the first call. It is essential that you have experience of dealing with customers via phone in a similar demanding and fast paced environment. You must also be able to to demonstrate a resilient and enthusiastic attitude together with excellent communication skills via telephone, face-to-face and writing.